WCMTD staffers earn new responsibilities and promotions

WCMTD staffers earn new responsibilities and promotions

Three members of the West Central Mass Transit District (WCMTD) staff have taken on additional managerial responsibilities effective December 1, 2017.

After a full interview process to find the right person for a new position with the district, Kevin Tavender has been hired as Safety and Security Manager. Tavender’s responsibilities will include the development of training programs for drivers, dispatchers and managers within the six-county service area which includes Morgan, Scott, Brown, Pike, Cass and Schuyler counties.

Tavender has been with the district since 2009, starting as a part-time driver and most recently serving as the Cass Schuyler Counties System Director where he showed strong leadership. As a driver, Tavender completed all required trainings and attended supervisory Drug and Alcohol Reasonable Suspicion Training in Peoria. He attended the “Train the Trainer” customer service course at the University of Wisconsin-Milwaukee to become a certified trainer.

The position of Safety and Security Manager will provide WCMTD’s staff with access to additional training opportunities over and above those currently required in the areas of customer service, safety and satisfaction; defensive driving; emergency procedures; accident prevention; and recognition of and defense against harassment and bullying. He will be interacting with emergency management directors in all six counties to ensure all necessary resources are available to first responders if transportation is required in the face of disaster, and that WCMTD staff is fully trained to respond to disasters if necessary.

Missy Bramblett has been promoted to Morgan Scott System Manager. Bramblett has been with the district since the fall of 2007, starting her career as a part-time dispatcher. In 2016, she was promoted to head dispatcher/scheduler and has worked with management for two years in the areas of special schedules, dispatch training and driver scheduling. Bramblett attended supervisory Drug and Alcohol Reasonable Suspicion Training in Peoria, and represented WCMTD at senior fairs and other special community events. Bramblett will use her experience and expertise in customer relations, scheduling and training to increase the services available in Morgan and Scott counties.

Ed Parker, Brown County System Manager, has assumed the additional responsibilities of the Cass and Schuyler County System beginning January 1, 2018. Parker will oversee Brown, Cass and Schuyler county transportation and the growth of the transit system in the three counties.

Parker has been with the district since the spring of 2008, starting as a part-time driver in Brown County. He became system manager in Brown County in 2012 and has been successful in building the transportation business there over the past five years. He has attended the reasonable suspicion training in Peoria.

According to WCMTD Executive Director R. Jean Jumper, the promotion of these valued staff members is a tribute to their work and commitment to the WCMTD organization. “These three young leaders have shown unwavering commitment to excellence through the years. They have worked their way through a myriad of changes and challenges, learning along the way. Each of them started as part-time employees, working all hours and learning all aspects of the business. Their experience and insight in customer service, scheduling, training and safety will prove to be a valuable asset to the West Central Mass Transit District management team. I look forward to working with them to improve and increase the services that the district provides in the coming years.”

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